Explain what went wrong during the first conversation, and ask the agent for some consideration. Explain to the customer service agent that this is your second call regarding this issue and that you would like him or her to review your concerns. Keep in mind that customer service representatives have different levels of training and experience, and this agent may be better prepared to understand and resolve your issue. If you can do this, you'll have some ammunition going into your next conversation with Intuit customer service. You may be able to identify an area of misunderstanding or miscommunication.
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